Top 8 Reasons to Consider Switching Medicare Plans During AEP

Updated: Oct 28

It’s Annual Enrollment Period (AEP) season between October 15 and December 7. This is the time where all seniors can switch their Medicare coverage for the upcoming year. If you are not happy with your current coverage or the changes that are coming to your plan, or you are wondering if there is a better option available to you; this article is for you.

Top 8 Reasons to Consider Switching Medicare Plans During AEP


1. Poor customer service


It is reasonable to expect good customer service from your Medicare Advantage Plan. Poor customer service is one of the number one reasons that people choose to switch plans. Some things to consider:

  • When you call with a question, is there someone available to answer your call?

  • Do they send your Annual Notice of Change at the end of September or early October?

  • Is there a pattern of denying claims?

  • Are statements often inaccurate?

By 2023, customer experience could make up more than half of a plan’s star ratings which should make it easier to identify companies that are not doing a good job of supporting their members.


2. Your prescription drug costs went up